acr44 Responsible Gaming

1 Age Restriction Policy

acr44 takes its obligation to prevent underage gambling seriously. During the registration process, all applicants are required to confirm that they are at least 18 years of age. This confirmation is a binding declaration, and providing false age information constitutes a breach of our Terms & Conditions.

In addition to the self-declaration at registration, acr44 employs the following age verification measures:

• Random and risk-triggered requests for documentary proof of age, such as a copy of your Bangladesh National Identity Card (NID), passport, or birth certificate;
• Automated detection of registration patterns associated with underage users;
• Mandatory age verification for accounts before any withdrawal request is processed.

If we identify or reasonably suspect that a registered player is under 18, we will immediately suspend the account, halt all gaming activity, and withhold funds pending investigation. If the suspicion is confirmed, the account will be permanently closed and the deposited funds returned to the originating payment method (bKash, Nagad, Rocket, Upay, or bank account, as applicable).

2 Recognising Problem Gambling

Gambling is a leisure activity that the vast majority of acr44 players enjoy responsibly and within their means. However, for a small number of people, gambling can become a problem that negatively affects their finances, relationships, mental health, and daily life. Recognising the early warning signs is the first step toward getting help.

The following signs may indicate that gambling is becoming problematic. Ask yourself honestly whether any of these apply to you:

Answering honestly is important. Problem gambling affects people from all walks of life and all income levels. If you recognise yourself in two or more of the above questions, please read the sections below on self-exclusion, time-out features, and support resources — or contact our team directly at [email protected] for a confidential conversation.

3 Self-Exclusion Tools

Self-exclusion is the most comprehensive responsible gaming tool available on the acr44 platform. It allows you to voluntarily block yourself from accessing your acr44 account for a set period of time, giving you the space and distance needed to address any concerns about your gambling behaviour.

Available self-exclusion periods:

• 6 months
• 1 year
• 3 years
• Permanent (indefinite) self-exclusion

What happens during self-exclusion:

• Your acr44 account is immediately suspended and you cannot log in;
• All promotional emails, SMS messages, and in-platform notifications are stopped;
• Any pending bonuses or free spins are forfeited;
• Your account balance at the time of exclusion will be held securely and made available for withdrawal via your registered payment method — contact support to arrange this;
• Re-registration under a new account during the exclusion period is strictly prohibited and constitutes a breach of our Terms & Conditions.

How to activate self-exclusion:

1. Log in to your acr44 account and navigate to the Responsible Gaming section of your account settings; or
2. Contact our support team directly via live chat or email at [email protected] and request self-exclusion, specifying your preferred duration.

Self-exclusion requests submitted via the support team are processed within 24 hours. Once activated, self-exclusion cannot be reversed before the chosen period expires. For permanent self-exclusion, reinstatement requires a formal written request, a mandatory 7-day cooling-off period, and identity verification — this is a deliberate friction by design to protect your long-term wellbeing.

4 Deposit & Spending Limits

acr44 allows every registered player to set personalised financial controls on their account. These tools are designed to help you stay within a budget you are comfortable with, regardless of whether or not you feel your gambling is currently problematic. Setting limits is a proactive measure that any responsible player can and should use.

Available limit types:

• Daily deposit limit: The maximum total amount (in BDT) you can deposit in any 24-hour rolling period.
• Weekly deposit limit: The maximum total deposit amount across any 7-day rolling period.
• Monthly deposit limit: The maximum total deposit amount across any calendar month.
• Session loss limit: A cap on the total amount you can lose within a single gaming session before your session ends automatically.
• Single bet limit: A maximum stake per individual bet or spin, helping prevent impulsive high-stakes wagers.

How limits work:

• All limits are set in Bangladeshi Taka (৳) and apply to all payment methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported banks;
• Limit reductions take effect immediately — there is no delay;
• Limit increases are subject to a mandatory 72-hour cooling-off period before they become active, giving you time to reconsider;
• You will receive an in-platform notification and email confirmation whenever a limit is set, changed, or due to increase after a cooling-off period.

To set or adjust your limits, navigate to the Responsible Gaming section of your account settings dashboard. If you need assistance, our 24/7 support team can walk you through the process step by step.

5 Time-Out & Cool-Off Features

A time-out is a short-term break from the acr44 platform. Unlike self-exclusion, a time-out does not permanently suspend your account — it simply prevents you from logging in or placing bets for a defined period. This is a useful tool when you feel you need a temporary pause to rest, reassess, or simply take a break from gaming without committing to a longer exclusion.

Available time-out durations:

• 24 hours
• 48 hours
• 7 days
• 30 days

During a time-out period:

• You cannot log in to your acr44 account or place any bets;
• Promotional communications are paused;
• Your account balance and history are preserved and accessible upon return;
• The time-out cannot be cancelled once activated — it must run its full course.

Time-outs can be activated immediately from the Responsible Gaming section of your account settings, or by contacting our support team. There is no minimum wait time and no documentation required — simply choose your duration and the restriction applies within minutes.

6 Safer Gambling Tips

The vast majority of acr44 players enjoy gambling as a form of entertainment without any negative consequences. The following guidelines are recommended for all players to help ensure that gaming remains a positive and controlled experience.

• Set a budget before you play. Decide in advance the maximum amount of money you are willing to spend in a session, a day, or a month — and stick to it. Use acr44's deposit limit tools to enforce this commitment automatically.
• Never gamble with money you cannot afford to lose. Funds set aside for rent, food, family expenses, or debt repayments should never be used for gambling. Gambling should come only from discretionary income.
• Do not chase losses. If you have lost your session budget, stop. Continuing to play in an attempt to win back losses is one of the most common paths to serious financial harm. Every game round is independent, and there is no guarantee of recovery.
• Take regular breaks. Gaming sessions should have a clear start and end time. Use acr44's session reminder features to keep track of how long you have been playing, and take regular breaks away from the screen.
• Keep gambling in perspective. acr44 offers entertainment — cricket betting, slots, live casino, Teen Patti, Andar Bahar, and more. Treat it as one leisure activity among many, not as a primary source of income or financial relief.
• Never gamble when emotional. Avoid placing bets when you are stressed, angry, depressed, or under the influence of alcohol. Emotional states impair rational decision-making and can lead to impulsive, high-risk wagers.
• Keep track of your time and money. Use the activity tracking tools in your acr44 dashboard to review your deposit history, net results, and session lengths on a regular basis. Honest self-assessment is the foundation of responsible play.
• Involve your support network. If you trust someone close to you — a partner, parent, or close friend — consider letting them know about your gambling activity. An outside perspective from someone who knows you can be an invaluable check on behaviour that might otherwise go unnoticed.

7 Getting Help & Support

If you feel that gambling is causing you — or someone close to you — financial stress, emotional distress, or relationship difficulties, please do not hesitate to reach out. Getting help early is far easier than addressing a deeply entrenched problem. acr44 is here to support you, and so are a number of wider resources.

Contact acr44 directly:

• Live chat from your acr44 account dashboard — available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6);
• Email our responsible gaming team at [email protected] — we aim to respond within 24 hours;
• Request an immediate account cool-off, time-out, or self-exclusion — no lengthy forms required, just contact us.

What to expect when you contact us:

• All responsible gaming conversations are treated with complete confidentiality;
• Our team will never try to dissuade you from setting limits or requesting exclusion;
• We will provide clear information about the options available to you and implement your chosen tool promptly;
• If appropriate, we will suggest professional counselling or external helpline resources.

8 Protecting Minors

acr44 is committed to preventing access to the platform by anyone under the age of 18. We take a multi-layered approach to protecting minors, combining technical controls, verification procedures, and responsible content policies.

Steps we take to protect minors:

• Age declaration required at registration, with verification checks on all accounts before withdrawal;
• Risk-based documentary age verification using Bangladesh NID, passport, or equivalent;
• Automated detection of registration patterns that may suggest an underage user;
• Immediate account suspension upon reasonable suspicion of underage access, pending investigation;
• Strict prohibition on any marketing or promotional material targeted at individuals under 18;
• No collection of personal data from individuals identified as being under 18.

Advice for parents and guardians:

If you share a device or computer with a minor, we strongly encourage you to take the following precautions to prevent accidental or intentional access to the acr44 platform:

• Use parental control software to restrict access to gambling websites on shared devices;
• Do not save your acr44 login credentials in a browser or password manager accessible to others;
• Log out of your acr44 account immediately after each session;
• Keep your registered payment method (bKash, Nagad, Rocket, Upay, or bank account) secure and inaccessible to minors.

If you discover or suspect that a minor has accessed the acr44 platform using your account or created their own account, contact us immediately at [email protected]. We will investigate without delay and take all necessary action to protect the minor and close the relevant account.